Refund and Returns Policy

Refund and Returns

Overview

We work hard and tirelessly to provide you with the highest level of customer satisfaction. Our products once opened cannot be repackaged or resold due to high level of commitment to quality. We do not accept returns on open merchandise. However, only in unusual circumstances, if the product is damaged during product delivery, then we offer replacement of the product.

An unboxing video is mandatory for any damage claim to be processed. Product damage should be reported to us within 24 hours of delivery, along with the unboxing video as proof. Once we receive the product, we will perform quality checks and issue a replacement or store credit as per your requirement.
Please note that we cannot offer exchanges or refunds on any sale, opened, or used products. We are not responsible for damage after delivery of the product.
Please allow one to three weeks from the day of pickup for your request to be processed. You will be contacted once your return is complete.
All claims for damages or missing items must be reported to customer service within 24 hours of delivery, along with the unboxing video. Post 24 hours, we will not be entitled to process your request.
You can mail us your concerns

Damages caused upon negligence or incorrect application cannot be covered under the Returns Policy.
No exchange or return can be processed in case of allergies/skin reactions, dislikes of fragrance or colour variations.
We highly recommend checking the ingredients list in case of known allergies and performing a patch test prior to use to check for unknown allergies.
An unboxing video is MANDATORY for product replacement request. Please show the sealed package, unboxing process, and product condition in the video to ensure a smooth refund process.
Payment will be Credited with in 6-7 working days form the date of Refund request.

Cancellation Policy

Orders once placed through this website can be cancelled within 2 hours of placing the order. Post completion of 2 hours, orders will not be cancelled and no refunds will be made.

For any concerns or cancellation requests within the allowed timeframe, please send us an email with your order details.

Late or missing refunds

If you haven’t received a refund after the given timeframe, please check your bank or credit card company, it may take some time for refund to get processed by the banks. Please write to us if you still need help

Out of stock items

We apologize for the inconvenience this may cause. You can wish list your favourite product, once they are in stock you will receive an automated mail from our end and you can place your order in one click.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Payments

We offer various payment options for your convenience:

Credit Cards (Visa, MasterCard)
Debit Card (Visa Electron, Maestro)
Net Banking (All major banks in India)
UPI payment
Cheque/Bank Transfer (helpful when you don’t have any credit card and want to prepay for the order)

For credit card, debit card and net-banking transactions, we have trusted payment gateways that use encryption technology to ensure protection of your card information. It is 100% Safe and Secure to pay through your card or net banking account.

It is hereby clarified that in case a refund is requested for reasons attributable to the customer (viz., duplicate payments or cancellation within 2 hours, etc.), we may at our discretion accept such request subject to levy of a processing fee. It may be noted that the amount shall be refunded after adjusting the commission charged by Payment Gateways and other applicable charges. We reserve the right to revise the said processing fee from time to time without any advance notice.

Due to the nature of the products, we don’t offer Cash-On-Delivery